1 hour ticket response
We are committed to delivering a swift and proper answer to each client support ticket sent by a client. Our capable technical support team representatives will review your inquiry and will offer you the most effective solution. We offer a 1–hour response time guarantee for all tech support tickets. As a matter of fact, our average trouble ticket response time has proved to be 20 minutes.
A First–Class Tech Support Service
Our support staff members possess big experience in the Linux shared hosting packages niche and are knowledgeable enough to offer a fast answer to your problem. If, however, the matter at hand is not within the competency of a technical support engineer, the trouble ticket will be forwarded to a programmer or admin for additional investigation.
An Easy–to–Navigate Help Section
Included in the Site Control Panel is an intuitive Help section, which includes different information sources. You can search through a regularly updated knowledgebase offering web hosting account management articles and website administration articles, check out the how–to video tutorials or have a glance at the F.A.Q. section.