Client Support Channels
A Sixty–Minute Support Ticket Response Guarantee
We offer a sixty–minute response warranty for each trouble ticket or email that you submit to our customer service team. We will speedily answer all common questions and forward the issue to our administrators in case further assistance is required. If you make use of our Administration Services package, we will carry out any of the included server administration tasks at a time that has been agreed upon earlier.
A Top–Notch Tech Support Service
- We will be online for you round–the–clock to reply to any queries that you may have about our Site Control Panel and any of the applications that we have preinstalled for your convenience on the dedicated web hosting server. In case you also require assistance handling server management procedures, take a glance at our Administration Services package, which includes backup storage space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as installation and troubleshooting services.
An Easy–to–Navigate Help Section
Every Linux dedicated servers hosting package includes our free–of–charge Site Control Panel, which sports a fully detailed knowledge base and a group of how–to video tutorials. Whenever you need assistance with the Site Control Panel, just press the Help or Videos buttons situated in the upper right corner.