You'll find a lot of shared hosting providers on the market today, however most of them are resellers who have minimal resources, particularly in terms of support. A good way to distinguish them is the option to reach the company by phone. The type of support that you will have through this particular method of communication will vary based on the service provider - several of them provide you with experienced phone support, various others offer basic and customer support only since some matters are more time-consuming and it is faster and easier to be resolved via a trouble ticket, particularly when the situation needs to be escalated. Nonetheless, it is good to know that you can contact your web hosting provider as there're many small-scale issues that can be taken care of without difficulty and in a very timely manner through a telephone call, not mentioning that you will be able to get additional information regarding the services before you become a client.

Phone Support in Shared Hosting

Our shared hosting plans offer phone support fourteen hrs a day even on public holidays, so that if you don't have an account yet, you are able to phone us and learn more about our solutions or if we meet the system requirements for your sites. For your convenience, we have local phone lines in the United States, Great Britain and Australia, so that you're able to contact the number which is closer to you. If you are a current customer, we will assist you promptly with all the general and billing matters and with numerous tech matters in order to save you time and efforts - we are aware of the fact that often it is more convenient to talk to a live person so as to get things done instantly. Certainly, some issues simply cannot be managed over the phone, so if this is the case you can employ our ticketing system.

Phone Support in Semi-dedicated Hosting

We provide live phone support 14 hours per day as part of the support services for each and every semi-dedicated server package that we offer. Since some issues are more complex and time-consuming, you may need to open a ticket if you experience such an issue, still for all of your general, billing or minor technical issues you can always call us and we will assist you right away to save you the time you will need to spend on opening a ticket. Even if you do not have an account yet, you are able to find out whether you can host your sites on our advanced cloud platform or you will be able to get any other general information about our semi-dedicated solutions. We have local numbers in the USA, the UK and Australia along with a global number, so you will be able to call the one that is closer to your location.