One-Hour Response Guarantee in Shared Hosting
Our Linux shared hosting packages come with a 60-minute response time guarantee, which implies that no matter what question or difficulty you may have, we’ll always be there to lend you a hand. In fact, it rarely takes more than 30 minutes to get an issue fixed or a question answered, and this is valid for both technical and pre-sales matters. Our client service staff members will be at your disposal 24x7, even on official holidays and weekends, which suggests that you will receive prompt support anytime you need it. We are aware of just how valuable time can be, so by the time we answer your ticket or email, we will have looked into the matter and, in case we haven’t resolved it, we will give you more information about what you have to do on your end – if the circumstances require it. With our support service, you can rest assured that there will be someone to lend you a helping hand immediately, irrespective of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
As we are aware of just how vital it is to receive swift help, we promise that you will never have to wait around for more than 60 minutes to obtain an answer to any trouble ticket that you send through your semi-dedicated server Control Panel. As it is, you will seldom have to wait around for more than twenty-thirty minutes and this is valid for any enquiry no matter what its nature is – technical, general or billing. Plus, our customer and technical support team is available to you 7 days a week, which goes to say that even in case you send a ticket during public holidays, you will invariably receive a lightning-fast reply, which will include the answer to a question, the solution to a problem or the info required to solve an issue yourself – in case there’s something that you need to do on your end. With us, you won't ever have to waste a day awaiting a reply like you would with plenty of other web hosting companies.