Should you ever encounter a problem with your site and be incapable of tackling it on your own, ask the respective web hosting company’s customer support team to help you get the site back online. A fast resolution would be the best scenario, but lots of companies reply within twenty four hours or even more, particularly if you’re doing business with a hosting reseller. Even if the problem can be resolved swiftly, your site may not function satisfactorily or may not be reachable at all for a lengthy time period, so you may lose potential customers as it is pretty unlikely that anybody will be eager to go back to an inoperational site. Thus, you should make sure not only that you can get in touch with your web hosting provider, but also that they can respond and assist you in a timely fashion. If an app update does not go as planned or you erase something accidentally, for example, the site should be restored speedily in order to avoid long inaccessibility.

One-Hour Response Guarantee in Shared Hosting

Our Linux shared hosting packages come with a 60-minute response time guarantee, which implies that no matter what question or difficulty you may have, we’ll always be there to lend you a hand. In fact, it rarely takes more than 30 minutes to get an issue fixed or a question answered, and this is valid for both technical and pre-sales matters. Our client service staff members will be at your disposal 24x7, even on official holidays and weekends, which suggests that you will receive prompt support anytime you need it. We are aware of just how valuable time can be, so by the time we answer your ticket or email, we will have looked into the matter and, in case we haven’t resolved it, we will give you more information about what you have to do on your end – if the circumstances require it. With our support service, you can rest assured that there will be someone to lend you a helping hand immediately, irrespective of what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

As we are aware of just how vital it is to receive swift help, we promise that you will never have to wait around for more than 60 minutes to obtain an answer to any trouble ticket that you send through your semi-dedicated server Control Panel. As it is, you will seldom have to wait around for more than twenty-thirty minutes and this is valid for any enquiry no matter what its nature is – technical, general or billing. Plus, our customer and technical support team is available to you 7 days a week, which goes to say that even in case you send a ticket during public holidays, you will invariably receive a lightning-fast reply, which will include the answer to a question, the solution to a problem or the info required to solve an issue yourself – in case there’s something that you need to do on your end. With us, you won't ever have to waste a day awaiting a reply like you would with plenty of other web hosting companies.