There are different ways in which you can get in touch with the web hosting company whose services you are using, but the one that you’ll always find irrespective of which company you opt for is a support ticket system. It is the easiest medium of communication for different reasons. If no help desk team member is available at the moment and they are all busy, a telephone call may not be responded to, but a ticket will always be received. In addition, you can copy and paste extensive pieces of info without needing to worry about spelling mistakes, and if a certain issue requires more time to be resolved or a number of responses need to be exchanged, all the info will be in the exact same location, so either party can always see the comments supplied by the other one. The negative aspect of using tickets to touch base with your web hosting company is that they are often separate from the web hosting platform, which suggests that if you have to provide info or to adhere to instructions, you will need to use no less than two separate interfaces and this number might increase in case you would like to manage a number of domain names. Plus, a lot of hosting companies respond to tickets after hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst waiting around for a reply.

Integrated Ticketing System in Shared Hosting

The ticketing system that we use for our Linux shared hosting packages is not separate from the hosting account. It’s part of our all-inclusive Hepsia hosting Control Panel and you’ll be able to access it at any particular moment with just a couple of clicks of the mouse, without needing to log out of your hosting account. The ticketing system comes with a quick-search box, which will help you track down the status of practically any trouble ticket that you’ve already opened, if you need it. On top of that, you can read knowledge base articles that belong to different problem categories, which you can pick, so you can learn how to fix a given problem before you actually open a ticket. The ticket response time is maximum sixty minutes, which means that you can receive swift assistance at any time and if our tech support team suggests that you do something inside your hosting account, you can do it straight away without the need to sign out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The trouble ticket system that we are using is incorporated into the Hepsia hosting Control Panel, which we’ve developed for our Linux semi-dedicated packages, which means that you won’t require some other support platform to contact our support team – you can do that on the spot in the event that you confront a predicament. Opening a new ticket takes several mouse clicks and tracking down an older one is just as simple. With our smart search filter, you can swiftly track down any ticket that you have already posted. You can post a ticket at any particular point in time as our customer support team representatives are at your disposal 24/7 and respond in less than sixty minutes, even though it seldom takes this much to get support. With the Hepsia Control Panel, you will have everything in one single place and you can forget about needing to log in and out of two or more platforms to troubleshoot a simple issue.