Being able to communicate with your shared hosting provider if you have any kind of questions or encounter any difficulties is quite important and how quickly they will answer back and react could be essential, particularly if your website is business-oriented, as longer downtime can often mean losing prospective customers. The support options are usually a way to distinguish genuine providers from resellers. The latter in most cases respond just to email messages or support tickets and you may have to wait for a whole day or longer in order to receive an answer. In case the trouble needs several replies, you will end up losing several days so as to get a simple problem resolved. When you use an authentic and trustworthy hosting supplier, you should be in a position to contact the support anytime and receive a prompt reply whatever the problem or your question is - pre-sales, customer or technical one.

24/7 Customer Support in Shared Hosting

We acknowledge the importance of getting assistance in a timely manner, so our shared hosting services come with 24/7 support plus several options for contact. If you don't have an account yet, you can easily give us a call or take advantage of our live chat and chat with a live representative, so as to learn more about our services or check if our servers meet the system requirements for your web sites. In this way, you will not end up purchasing a service that you cannot use. If you already have your account with us, you can also open a support ticket from your Hepsia hosting Control Panel in the event that the issue is strictly technical or it requires more investigation. Unlike the vast majority of providers on the market, we answer to all of the tickets within 1 hour, so you won't need to wait for a whole day. Our support services are available twenty-four-seven, even during official holidays.

24/7 Customer Support in Semi-dedicated Hosting

Regardless of the semi-dedicated server that you select, you can take full advantage of our 24/7 technical support services even on official holidays. Your websites will be available constantly and so will we. With many different connection options, you can select the best way to contact us and find out about our services if you don't have an account yet, or get support if you're already among our customers. You'll be able to give us a call, have a chat with a live agent, send an email or open a ticket from the Help section of your Hepsia web hosting Control Panel. The previous two options have 1-hour answer time guarantee, although it rarely takes more than 20 min to get assistance regardless of the complexity of the trouble. With our customer and tech support services, we'll be available for you whenever you need us, not a few days later.