24/7 Customer Support in Shared Hosting
We acknowledge the importance of getting assistance in a timely manner, so our shared hosting services come with 24/7 support plus several options for contact. If you don't have an account yet, you can easily give us a call or take advantage of our live chat and chat with a live representative, so as to learn more about our services or check if our servers meet the system requirements for your web sites. In this way, you will not end up purchasing a service that you cannot use. If you already have your account with us, you can also open a support ticket from your Hepsia hosting Control Panel in the event that the issue is strictly technical or it requires more investigation. Unlike the vast majority of providers on the market, we answer to all of the tickets within 1 hour, so you won't need to wait for a whole day. Our support services are available twenty-four-seven, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server that you select, you can take full advantage of our 24/7 technical support services even on official holidays. Your websites will be available constantly and so will we. With many different connection options, you can select the best way to contact us and find out about our services if you don't have an account yet, or get support if you're already among our customers. You'll be able to give us a call, have a chat with a live agent, send an email or open a ticket from the Help section of your Hepsia web hosting Control Panel. The previous two options have 1-hour answer time guarantee, although it rarely takes more than 20 min to get assistance regardless of the complexity of the trouble. With our customer and tech support services, we'll be available for you whenever you need us, not a few days later.
24/7 Customer Support in Dedicated Hosting
With a 1 hour max reply time warranty, you will get prompt support when you purchase a dedicated server from our company. Our customer and technical support crews are available 24/7/365, so if you open a support ticket from your billing account or you send an email message regarding any kind of problem with the server or the pre-installed software on it at any time of the day, you will get an answer within one hour, even during holidays. Our ticketing system is the better option when the issue involved needs longer time to be resolved or if it has to be forwarded to our administrators, because it's much easier to monitor the communication sent on both sides. For general, sales and billing issues/inquiries, you are able to call us or talk to a live representative through our chat service. If you add the Managed Services upgrade to your server plan, our admins can also help you with third-party software set up and troubleshooting and similarly to the standard support, this service is available 24/7 as well.