A live chat is among the methods of communication supplied by some website hosting suppliers as a part of their support service. Depending on the provider, the chat is used for billing, pre-sales and/or technical support. This method of communication is quicker in comparison to a support ticket and it'll make it much more unlikely to misspell or misunderstand something in comparison to a phone call with an agent. Furthermore, if the problem that you have needs some time to be examined and taken care of, you can do something different at the same time instead of just waiting, like you would have to do when you call. Also, you can take advantage of a live chat support service for free as long as you have Internet access even when your hosting supplier is situated in a different country and they don't have a local telephone number you can call.

Live Chat Support in Shared Hosting

As a part of the support services that we provide for all our Linux shared hosting packages, we've live chat support which is online every day, even on holidays. You're able to get in touch with us regardless of whether you already own an account or not, because we can support you with nearly anything, ranging from supplying you with common info about our solutions if you aren't a client yet and you are thinking about obtaining one of the packages, to helping you with creating an email account in an e-mail client. Some problems are more technical and time-consuming, which means that you will have to take advantage of the ticketing system that is integrated in the Hepsia web hosting Control Panel, but we can save you precious time and help you in real time on our live chat for a number of things.

Live Chat Support in Semi-dedicated Hosting

We have live chat support that is accessible to all of our prospective and present clients. If you're thinking about a new hosting account, you'll be able to chat in real time to one of our representatives and receive more information about our Linux semi-dedicated packages so as to pick the perfect plan for your web sites. In case you already have an account with us, we'll support you timely with general, billing and 1st level technicalmatters. Even though in some cases you may have to open a ticket since there're situations that cannot be resolved through a live chat, we can help you with lots of common jobs, for instance installing an email account in an email client or forwarding one domain name to another. Thus, you will receive timely assistance and you'll save a lot of time.