Irrespective of the fact that the web hosting service provided by the different companies is de facto the same, every provider has got a customized platform with its own modifications and ways to accomplish particular operations. That’s the reason why, an information-laden knowledge base will be quite useful both for persons with no practical experience and for technically savvy individuals who will at some point discover how given procedures are done, but will waste valuable time meanwhile. The aim of such a knowledge base is to make the service quick and simple to use, sparing users loads of time and efforts. The end result is more gratified clients, as they can easily find the info they are searching for, and less work for the customer service staff representatives, because usually the vast majority of the inquiries and issues that customers have are already included in the knowledge base. Provided that the articles are written well and cover more topics, you will be able to get to know more not only about your own account, but also about the web hosting service in general.

Extensive Online Documentation in Shared Hosting

All Linux shared hosting packages that we offer come with an exhaustive knowledge base where you can find everything you should know in regard to your hosting account. Whether you intend to set up a brand new MySQL database, to redirect a domain name using an .htaccess file or to create an email account on your PC or cellular phone, you can just check our step-by-step help articles and all the info that you need will be there. When you go to a given section of the Hepsia Control Panel, you can see articles that are associated with the functions that you can access through it. In case you want to check the whole collection of articles and get acquainted with all the functions that Hepsia is offering, or only to read generic information about the hosting service, you can examine the entire knowledge base, which can be accessed via the Help menu in your Control Panel. We’ve tried our absolute best to cover any difficulty that you could chance upon, but if you don’t find what you are looking for, you can always get in touch with us, as our client care team representatives are at your disposal around the clock.

Extensive Online Documentation in Semi-dedicated Hosting

Our semi-dedicated servers feature an elaborate article repository where you can find any info that you might need about our web hosting services or about the Hepsia hosting Control Panel that we are using. We’ve compiled it based on the feedback that we’ve assembled from our customers throughout the years and, as a result, our articles deal with particular problems that you may chance upon and include the best way to repair them, for instance receiving an HTTP 500 error message or being unable to send e-mail messages from your personal computer even though you have the right settings. The articles are available in each and every section of the Control Panel and you can examine them whenever you need. They can help you increase your knowledge not only about our platform, but also about the hosting sphere as a whole, as they offer in-depth instructions and general information such as what file access permissions or cron jobs are.